Reflections on a New System

Posted by Patrick Lickiss on Jan 25, 2012 in Current Events, EMS 2.0, General | 1 comment

So I’ve been working in my new EMS system for a little while now and a few readers have asked if I have noticed any differences between Western Michigan and Alameda County. I’ll spare you the weather-related differences and focus on the actual EMS aspect.

DISPATCH
The three counties we serve have fully embraced the Medical Priority Dispatch System (MPDS). While cards are used to determine if a call is Alpha (stubbed toe) through Echo (cardiac arrest) in severity, each county medical director has assigned a response priority to the phone triage results. A Priority One call involves both the transport and first responder units traveling with lights and sirens. A Priority Two call involves just the first responders using lights and sirens and a Priority Three call involves just the transporting unit responding with no first responders.

The end result of this system is fewer units running code around the city. The risk, of course, is undertriage. I can say that, so far, I have only been upgraded en route a handful of times and have not yet gone to a Priority Three that needed more medical resources (just the occasional manpower call out for lifting). There is a QA/QI process at the dispatch level and though I was skeptical at first, the system seems to work. I’m even considering cross training in dispatch after I get my bearings (I know, I know!).

FIRST RESPONDERS
All of the fire departments we routinely run with are BLS, at the most. Many of the volunteer agencies require only Medical First Responder. Now this is not to say that there aren’t some paramedics who volunteer with these agencies, but they are generally limited to providing BLS care. There is a caveat, however. If I, as the transporting medic, know that a volunteer firefighter is an approved paramedic in the county, I can ask him/her to operate at the ALS level. Medical direction basically offers us a way to have additional ALS hands on scene and during transport as needed. Pretty cool if you ask me.

The Sheriff’s Department in our neighboring county also staffs first response paramedic units. Back when the Federal government was first handing out money to develop EMS systems, this county chose to funnel those funds to law enforcement rather than fire. Today, the ALS first responder program is limited to a few townships under a contract basis with the Sheriff’s office, but the idea is sound and generally works well. When thinking about redesigning a system from the ground up, looking to this type of first response may be helpful.

PROTOCOLS
Now down to the nitty gritty: the medicine.

The protocols here are largely the same though we have a few medications like fentanyl and magnesium sulfate that I didn’t carry in Alameda. Most treatments are performed based on standing orders, though there are a few which I take issue with. For instance, I have to call medical control to treat abdominal pain. I can give pain meds for traumatic injuries, but any non-traumatic pain requires a physician consult. Now, that being said, I haven’t been turned down yet, but it feels a bit old-school to have to ask. That being said, the new Michigan State protocols allow aggressive treatment of anaphylaxis with IM/IV epinephrine and encourage liberal use of CPAP. I feel as though I’ve been able to treat critical patients as I see fit without needing to interact with medical control too often. That seems like a good fit to me.

Perhaps the best part about our protocols is that they are interpreted as guidelines, not as a cookbook. Decisions made in the best interest of the patient are honored as such.  That is a similarity to Alameda County that I am thankful to see.

CALL VOLUME
In a word: busy. I would say that, on a given shift, I run the same number of 911 calls that I did in Alameda. We also run transfers on top of that. The upside is that our days go by quickly. The downside is that I’m exhausted at the end of a shift. I will say, I actually enjoy running transfers from time to time. It’s usually a slower pace, but we also run CCT calls (including written orders from the sending physician with whatever medications they need us to carry) so some of the transfers are pretty critical.

SO WHAT’S IT ALL MEAN
Professionally, I miss Alameda County like crazy. That being said, the system here feels very similar. The protocols are largely the same and the Medical Director seems to support the idea of paramedics as true medical providers. The receiving facilities here are great and welcome us as team members. Though I miss where I started, I’m excited about where I am and where I’m going. Thanks for indulging me in a self-centered post!

Have you moved to a vastly different EMS system than where you started?  Any reflections on that process?  What do you like better about your system now?  What about your old system?  Let me know in the comments!

Image via Flickr