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More Medical Care Isn't Always Better

Posted by Patrick Lickiss on Jun 7, 2010 in Current Events, Politics | 4 comments

First off, I’d like to apologize for my longer than expected absence.  I was taking a family vacation and just couldn’t bring myself to sit down in front of a computer when I could be sitting on a beach instead.  I have an article slated to post on Friday, but in the mean time I’d like to share a link to a story listed on a local new site.

I have long stated that technology and the Internet has made our jobs easier and more difficult at the same time.  I can assume that many in the EMS community have heard a medical complaint at least once that started with: “Well WebMD said that I should call 911…”  These calls can generate a large amount of frustration for responders and can tax an EMS system already running thin.

Internet-fueled medical calls notwithstanding, technology has also vastly improved the care we provide to our patients.  New assessment tools and standardized documentation procedures have increased our ability to perform differential diagnoses in the field and have improved our ability to transport patients to the proper facility.

The article mentions a variety of assessments and treatments (including CT scans, cardiac stents and antibiotics to name a few) which are performed on or given to American patients which are likely unnecessary.  Out of fear of legal ramifications or being accused of “rationing” healthcare, physicians and politicians are making a potentially fatal mistake: they are allowing patients to dictate their own care.

Note: I’m going to step up on my soapbox now, so let me reiterate that these are my own opinions and do not represent the opinions, legal or otherwise of any other entity.

So what, you may ask, is the problem with allowing patients to dictate their own care?  Shouldn’t people be allowed to get the care they need and deserve?  My answer is absolutely yes, people should be allowed to get the care they need.  Physicians spend years going to school to finish their MD and spend further time working on a specialty.  The average American coming to their primary practitioner’s office asking for a test or prescription is likely drawing from educational background as broad as a recent television commercial or maybe a national news magazine.  People place doctors on pedestals and then don’t trust these same providers to make treatment decisions.  It’s high time that Americans (all of us, including those of us in EMS) start letting our medical professionals make the treatment decisions.

The article talks about steps being taken to educate physicians about overused tests and treatments.  Programs such as these should help because they serve to protect physicians by establishing a “standard of care” that doesn’t include rampant overutilization of potentially harmful tests and procedures.

The article also mentions an important program incorporating patients and physicians in “shared decision making”.  I think we can all agree that the best way to work towards decreasing overutilization of medicine is to educate the patient population.

Given the massive amount of money spent every year on healthcare, it seems reasonable that one of the only ways to curb healthcare costs is to put treatment decisions back in the hands of the practitioners.  While this shouldn’t be done at the cost of patients, the average patient (even the average paramedic) is simply not educated enough (and is easily swayed by advertising in the media) to make those kind of decisions.  If we are going to cut back on unnecessary and potentially dangerous medical care, we need to educate ourselves and our patients before we will have success.

So now I put it to you: in the spirit of EMS 2.0 and community paramedicine, how can we help to educate our patients on a daily basis to help reduce overutilization of all medical services (not just EMS!)?  We are on the front lines of medicine and have an excellent opportunity to contribute to the solution to a dangerous and expensive problem. I look forward to hearing your ideas!  Stay safe out there.

  • http://prehospitalblog.com Ben

    Theres a great book on this topic that addresses the entire medical system. Called Overtreated by Shannon Brownlee.

    Check it out

  • http://mediccast.com/blog Jamie Davis, the Podmedic

    I think that this is not something you fix. It is something that requires ongoing education and a push to allow those on the front lines, including paramedics, primary care physicians and nurse practitioners to be honest with patients and not always tell them what they want to hear but what they need to hear.

    Do we ever tell a patient that they are over utilizing the system or do we just b**** about it back at the station or in our blogs and podcasts?

    We need the freedom in the EMS arena to be able to tell a patient that they don’t need an ambulance and that they should drive themselves to the ER if they still feel like they need to be seen right away or to go to the urgent care center or their primary care source the next day.

    Great blog, I’ve added it to my feed reader. Looking forward to more!

    • http://510medic.wordpress.com 510medic

      Thanks for the thoughts! I absolutely agree that it is incumbent on those of us on the front lines to educate our populations about appropriate uses of the system. I think I speak for the majority though when I say that what is holding your average provider back from such action is fear of liability. Any system where field personnel are going to be declining to transport patients needs to not only have education for both the providers and patients but also have a robust system in place to protect providers from personal liability (short of covering for negligence of course).

      One of the best ways to protect providers, in my opinion, is to develop standard criteria which can be rolled out nation/worldwide. This is the point at which this issue dovetails perfectly with a community paramedic program. By not just telling patients that they are not using the system properly but providing them with other resources, we can eventually have an impact on care-seeking behavior.

      Another hurdle I anticipate affects urban populations more than others. In the community I work in, many patients simply don’t have cars. So telling that patient that they can drive to the ED or be seen at urgent care is well and good, but often they simply can’t get there on their own. While I agree that we, as a profession, need to do something, I think we need to approach it cautiously. I certainly don’t have all the answers, but I think that a dialogue between in and out-of-hospital care providers, community leaders and patients is a good place to start.

      Sorry for any typos, I’m sending this from my phone…

  • http://burnedoutmedic.com medic

    as it stands, without the backing of the higher-ups, it’s easier to just take them to the ED for no good reason than to explore different options with these folks.

    it’s not right, and i’d rather choose what is right over what is easy, but unless many things change, i, just like you, am alone and will be left hanging out to dry once that first complaint is called in.

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